TARRIFFS Tariffs specified are rates for up to 2 persons. Additional persons will incur an additional charge per person. Children under 12 months old may stay free of charge. Seasonal/unit rates and minimum booking periods may apply. All tariffs are displayed in NZD. The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. PAYMENT Full payment is required at time of booking online. Credit card information recorded when booking online is stored for 7 days after departure.
CANCELLATION/NO SHOWS/REFUNDS Flexible You can cancel free of charge until 7 days before arrival. You will be charged the total price of the reservation if you cancel in the 7 days before arrival. If you do not show up you will be charged the total price of the reservation. Non Refundable You will be charged the total price of the reservation if you cancel at any time.
CHECK-IN You are most welcome to check-in anytime at your leisure after 3 pm. The best parking is on the left side of the garage so it is easy for transporting luggage. I am looking forward to meeting you on your arrival so I can show you around before I leave you to settle in. If you are arriving earlier than this please contact us - if we don't have any departing guests we may be able to accommodate you. We will provide you with your own key upon arrival. This will allow you to come and go at your leisure.
CHECK-OUT We appreciate check out any time before 10 am on the day of departure so we can prepare for our next guest arrival. If you would like to request a late check out please contact us as we may be able to accommodate you if we don't have guests arriving that day. There is an additional charge of $30 for a late check out of 2pm.
CHANGES TO RESERVATION TERM Any change in reservation term will be treated as a new booking and additional charges may apply. Tariffs may have changed from the time of the original booking. Any extension to a booking is subject to availability. Earlier departure than the reserved date may not result in a refund.
SMOKING Country Villa Estate is a smoke free property and does not permit smoking inside or outside. The registered guest WILL be charged a minimum fee of NZD$500 to cover specialist cleaning treatment, any burn marks to any chattel and up to one day’s loss of income if the registered guest or any of their guests smoke indoors. Any further loss of income over and above this amount may be also be charged if required.
NO PARTIES AND NOISE POLICY Country Villa Estate strictly enforces a No Parties and Noise Policy for the comfort and security of our neighbours and us as owners who live onsite. We cannot tolerate excessive noise at any time. Guests who do not comply with these policies and disrupt the peace and quiet enjoyment of others will be required to vacate the premises immediately and without refund. We request a quiet time during the hours of 10 pm and 6 am.
ANIMAL WELFARE The animals on our farm rely on us for their welfare, safety and needs. They are part of our family and play an important role in our lives. It is a legal requirement that people who interact with our animals treat them with care and respect at all times. This looks and sounds like approaching them slowly, keeping noise levels low, and not to handle the animals without the owners present to help and support you and them to maximise the experience for everyone.
FARM SAFETY You are welcome to meander our 4 acres of olive grove, orchard and farm. Your safety is paramount to us and while we do our best to reduce or minimise hazards there are some things you need to be aware of. Please note the following points carefully:
Low hanging branches on our trees can be at your eye level.
Holes and dips in the ground caused by chickens having dirt baths or rabbits making homes may catch you unaware when enjoying the view.
General farm rules include if you go through a closed gate ensure you close it when you go through it.
INTERNET / WiFi If you use our network, you agree to use it only for legal purposes and promise not to use it for illegal uploading, downloading, or other illegal activities. We are on rural internet supply and is not unlimited. Excessive use of the internet may result in our limit being completed exhausted. If this happens please contact the owners.
SPA POOL USE As our guests, you are invited to relax and enjoy the ambience in the outdoor spa under the night sky and fairy lights. We provide extra towels and plastic glasses in a basket for you to use. Please note; -No glass is permitted around the spa for safety. - Please take care with the lid of the spa. It is heavy and will break easily. It must be taken off with two people - one at each side. Fold the lid in half then place on the ground behind the spa keeping it flat at all times. - Please ensure you put the lid on when you have finished. It must be clipped in at the corners for safety. - We treat and replace the water in the spa routinely for your health and safety.
ECO FRIENDLY As environmentally conscious consumers we respectfully request that our guests help us to conserve energy, water and consumables. You can help by; - Turning off lights and heating off when not required. - Closing curtains to keep the heat in at night. - Electric Blankets are on each bed for your comfort but should be used with care and sparingly for health reasons. Our cleaning products, laundry and rubbish bags are biodegradable and eco friendly. We recycle, reduce, and compost and feed our worm farm with all waste.
GENERAL Any costs of repairing damage to our property or loss of income to our accommodation arising from deliberate or reckless acts associated with inappropriate behaviour will be charged to the registered guest.
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Country Villa Estate 46 Modena Place Ohoka North Canterbury South Island New Zealand